Delivery within Germany
1. Dispatch Times
Our product range includes both chilled and, in some cases, highly perishable food products, as well as products that do not require refrigeration. To reduce the time parcels spend in transit and avoid delays over the weekend, we generally dispatch orders from Monday to Thursday.
Orders placed between Thursday after 12:00 noon and Sunday will be dispatched on the next available dispatch day, taking into account the stated delivery time.
If a scheduled dispatch or delivery date falls on a public holiday, dispatch or delivery may be postponed accordingly.
2. Delivery Times
The estimated transit time within Germany is one to two working days after the parcel has been handed over to the shipping carrier. The provisions of Section 6 of our General Terms and Conditions also apply to the calculation of the delivery period. This is not a guaranteed delivery time.
3. Shipping and Delivery
Orders are shipped via UPS. Products requiring refrigeration are shipped in insulated packaging specifically designed for chilled goods and supplied with cooling elements. Products that do not require refrigeration are shipped in packaging suitable for their respective contents.
Deliveries are generally made on working days from Tuesday to Friday between 8:00 a.m. and 6:00 p.m. The exact delivery time is determined by UPS and may vary.
As soon as the parcel has left our premises, the customer will receive a shipping confirmation by email containing the UPS tracking number. This number can be used to check the current shipping status at any time.
4. Shipping Costs
For deliveries within Germany, we charge:
- €5 in shipping costs, including statutory VAT, for orders with a product value of less than €200;
- free shipping for orders with a product value of €200 or more.
The applicable product value is the value after all discounts have been deducted. Any shipping costs incurred are displayed during the checkout process before the customer submits the order.
5. Customer Cooperation for the Delivery of Chilled Goods
When ordering products requiring refrigeration or highly perishable goods, the customer must provide a complete and accurate delivery address and, within reasonable limits, ensure that the parcel can be accepted during the announced delivery period.
We recommend providing a delivery address at which personal acceptance of the parcel can be ensured. Please check the information provided by the shipping carrier regarding parcel tracking and the estimated delivery time.
If the customer is in default of acceptance under the applicable statutory provisions and this results in a deterioration in quality or spoilage of the goods, the consequences shall be governed by the applicable statutory provisions. This applies in particular if delivery fails due to an incorrect or incomplete delivery address for which the customer is responsible, an unjustified refusal to accept the parcel, or a failure to make acceptance possible despite prior notification of delivery.
The customer’s statutory rights in the event of delayed delivery for which the seller is responsible, transport damage, or defective goods remain unaffected.
6. Transport Damage and Defects
Please check the delivery immediately upon receipt for completeness, visible transport damage, and the condition of the goods.
Visible transport damage should, where possible, be reported immediately to the UPS delivery driver and communicated to us without delay. To ensure prompt processing, please provide the order number and, where possible, clear photographs of the packaging and the affected goods.
7. Storage After Delivery
Please remove the products from the shipping packaging immediately after delivery and follow the temperature and storage instructions stated on each product. Products requiring refrigeration must be stored immediately upon receipt in accordance with these instructions.
Delivery Outside of Germany
1. Shipping Destinations
We deliver our products to the following countries:
Austria, Bulgaria, Denmark, Finland, Greece, Ireland, Croatia, Luxembourg, Poland, Portugal, Romania, Sweden, Slovenia, Hungary and Monaco.
We operate separate online shops for the following countries:
Spain, Italy, France, the United Kingdom, Belgium, Austria, the Netherlands, Slovakia, Slovenia and the Czech Republic.
Orders with a delivery address in one of these countries must be placed via the relevant country-specific website. The shipping and delivery terms stated on that website shall apply.
2. Dispatch Times
Our product range includes both chilled and, in some cases, highly perishable food products, as well as products that do not require refrigeration. Regardless of the product category, all orders are dispatched exclusively from Monday to Wednesday. Parcels are handed over to UPS between 7:00 a.m. and 2:00 p.m. To reduce the time parcels spend in transit and avoid delays over the weekend, we generally dispatch orders from Monday to Wednesday.
Orders placed between Wednesday after 12:00 noon and Sunday will be dispatched on the next available dispatch day, taking into account the stated delivery time.
If a scheduled dispatch or delivery date falls on a public holiday, dispatch or delivery may be postponed accordingly.
3. Delivery Times
The estimated transit time is generally one to two working days after the parcel has been handed over to UPS. This is not a guaranteed delivery time.
The delivery period is calculated in accordance with Section 6(1) of our General Terms and Conditions.
4. Shipping and Delivery
Orders are shipped via UPS. Products requiring refrigeration are shipped in insulated packaging specifically designed for chilled goods and supplied with cooling elements.
Deliveries are generally made on working days from Tuesday to Friday between 8:00 a.m. and 6:00 p.m. The exact delivery time is determined by UPS and may vary within the specified time window.
As soon as the parcel has left our premises, the customer will receive a shipping confirmation by email containing the UPS tracking number. This number can be used to check the current shipping status at any time.
5. Shipping Costs
Shipping costs for deliveries to the countries listed above are calculated automatically during the checkout process. The amount depends on the destination country, the total weight of the order and the applicable shipping rates.
We offer free shipping for orders with a product value of €599 or more.
The exact shipping costs are displayed during the checkout process before the customer submits the order.
For countries with a dedicated Lemberg online shop, the shipping costs, free-shipping thresholds and delivery terms stated in that shop shall apply.
6. Taxes and Other Charges
As a general rule, no import duties apply to deliveries within the customs territory of the European Union. Statutory VAT is calculated in accordance with the applicable regulations and displayed during the checkout process.
Deliveries to territories or special regions that do not form part of the European Union for VAT or customs purposes may be subject to additional taxes, customs duties, import charges or handling fees. These charges are not levied by us and must be paid by the recipient unless expressly stated otherwise during the checkout process.
Further information can be found in particular on the websites of the respective countries. An overview is also available on the European Commission’s website at https://ec.europa.eu.
7. Customer Cooperation with Delivery
The customer must provide a complete and accurate delivery address and, within reasonable limits, ensure that the parcel can be accepted during the announced delivery period. This applies in particular to orders containing products requiring refrigeration or highly perishable goods.
We recommend providing a delivery address at which personal acceptance of the parcel can be ensured. Please check the information provided by the shipping carrier regarding parcel tracking and the estimated delivery time.
If the customer is in default of acceptance under the applicable statutory provisions and this results in a deterioration in quality or spoilage of the goods, the consequences shall be governed by the applicable statutory provisions. This applies in particular if delivery fails due to an incorrect or incomplete delivery address for which the customer is responsible, an unjustified refusal to accept the parcel, or a failure to make acceptance possible despite prior notification of delivery.
The customer’s statutory rights in the event of delayed delivery for which the seller is responsible, transport damage or defective goods remain unaffected.
8. Transport Damage and Defects
Please check the delivery immediately upon receipt for completeness, visible transport damage and the condition of the goods.
Visible transport damage should, where possible, be reported immediately to the UPS delivery driver and communicated to us without delay. To ensure prompt processing, please provide the order number and, where possible, clear photographs of the packaging and the affected goods.
9. Storage After Delivery
Please remove the products from the shipping packaging immediately after delivery and follow the temperature and storage instructions stated on each product. Products requiring refrigeration must be stored immediately upon receipt in accordance with these instructions.
Please, check your order and all goods on same day!
Payment Methods:
Pre-payment (Vorkasse)
Please transfer the purchase amount to the account specified below. In the payment reference, please include your order number and the name used for the order.
Unpaid orders will be deleted after one month.
We will inform you of the delivery date by email or phone.
Typically, it takes 2-5 business days after your transfer for the amount to be credited to our account and for the delivery process to begin.
Once the payment has been credited to our account, the goods will be promptly dispatched to you.
For urgent orders, we recommend paying by credit card or PayPal.
Bank details:
Lemberg Lebensmittel GmbH
UniCredit Bank AG-HypoVereinsbank
IBAN: DE50 1002 0890 0028 6615 92
BIC: HYVEDEMM488
Credit Card Payments (Heidelpay_CC)
Important Information about 3D-Secure!
We accept MasterCard and VISA credit cards. During the ordering process, please select the payment method "Credit Card."
The delivery time is 2-5 business days.
Payment by PayPal
To use this option, you need to have a PayPal account.
You can create an account with PayPal here.
The delivery time is 2-5 business days.